India: Time for Reflection

The hospitality industry has made several changes in the last year – some temporary, some long lasting.

Unfortunately, on a wider scale, changes are more procedural and even opportunistic. But in the quiet of the mind, we need to make a more fundamental change – we need to inculcate Humility; while also having a seemingly opposite attribute of Pride. This attitudinal change is required at all levels, and across all sectors and segments of the Hotel, Tourism and Leisure industry.

Vijay Thacker, of Horwath HTL India, has released his latest thoughts and reflections of the state of hospitality, amidst the current pandemic outbreak.